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Support Engineer

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineer

Projektbeschreibung

SUPPORT ANALYST REDMOND, WA 6 MONTH CONTRACT

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

The Support Analyst in this role acts as the point of escalation and resolution for technical support. Candidate will triage issues directly from monitoring systems, internal personnel and/or partners and provide support via telephone, written correspondence, and electronic media. May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers. May research technical documents and feature lists.

REQUIREMENTS:

- 4 years work related experience required
- Experience working with Windows Server 2003-2008, Hyper-V
- Ability to manage and deliver multiple project phases at the same time, and being able to manage ongoing operational issues with longer term strategic work
- Solid understanding of standard computer science concepts required
- Strong knowledge of personal computers, and technical proficiency in relevant operating systems, applications, and/or languages required
- Strong analytical and organizational skills
- Excellent written and oral communication skills
- Ability to deal with the ambiguity associated with working in a fast-paced and changing environment
- Exceptional customer service, communication, problem solving, and technical writing skills required
- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
- Must have the ability to work both independently and as part of a team
- Associate's degree in a technical field preferred, or an equivalent combination of education and experience required

MUST HAVE PRACTICAL EXPERIENCE AND SKILLS IN THE FOLLOWING:

OS:

- Execute a command from the command line
- Provide the output to someone without a screen shot (copy and paste)
- Locate the event logs

Networking:

- Ping a server
- Get IP address of a hostname (nslookup)
- Explain the purpose of DNS (map friendly names to IP addresses)

IIS:

- Restart IIS from: a command line (IISReset), GUI or recycle an app pool

SQL:

- Execute a SQL query
- Explain the difference between the following query types: Select, Update, Delete, Insert

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom