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Support Engineer

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineer

Projektbeschreibung

Our client is getting reading to launch the newest version of their hugely popular web browser and we need a SUPPORT ENGINEER to manage feedback for trials of the new product.

This candidate will be triaging customer feedback and validating that feedback to send to the product group. S/He will work with Project Managers and Developers for detailed explanations of customer feedback and determine the level of support.

All work is highly confidential.

RESPONSIBILITIES:

- Identify and document support issues
- Use support tools to triage fix request
- Use appropriate communication skills to provide customer feedback
- Develop tools and processes as needed

SKILLS:

- Familiarity with current web browsers
- Understanding of CSS, HTLM5 and HTLM formatting
- Understanding how sites are rendering in different browser sites
- Web development background required
- Experience testing browsers are nice to have; no coding
- Customer service, communication, and problem solving skills
- Sufficient technical depth to communicate with development and other internal organizations at a peer level
- Ability to work both independently and as part of a team

This contract is expected to be 12 months in duration.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom