Support Engineer

SUPPORT ENGINEER

POSITION TYPE: W2

CONTACT DURATION: 6MONTHS + (STRONG POSSIBILITY OF EXTENSION)

Experience: Must have at least 2 years direct experience working with clients/end users with Custom/Bespoke Business applications. Specifically not just software aka desktop applications like Adobe or Platform type applications like Citrix or VPN.

Experience in Music Industry and/or digital distribution highly preferred.

Job Description:

Independently and quickly learn an application - functionality and then Back End jobs, processes, data requirements

Interface with clients to understand, recreate and document issues or requests.

Analyze and troubleshoot to isolate issues

Follow up, track, coordinate and provide updates to end users

Participates in application testing as needed

Updates knowledge base and relevant application documentation

Resolves issues and fulfills requests otherwise escalates

Skills/Qualifications:

Music industry and/or digital distribution experience highly preferred.

Use of application support tracking and KB tools, use of testing software, experience/participation in SDLC either as directly part of the project team or maintenance and support.

Fluid written and verbal communication skills essential. Enjoys attention to detail.

Must have SQL, skills

.Net, Biztalk, C#, Java, JavaScript, CRM skills and/or experience advantageous