Support Engineer

SUPPORT ENGINEER

WOODLAND HILLS, CA

W2 CONTRACT

PLANS, DESIGNS AND DEPLOYS LARGE SCALE COMPLEX SYSTEMS, including enterprise infrastructure, information systems, ERP applications, and Internet technologies. Projects typically involve on both software and hardware components. Evaluates existing systems to understand capabilities and recommend solutions. Works with non-technical business owners to understand needs and develops a technical solution. Participates in the layout design and installation of new systems or modification of existing systems. Develops and manages systems integration projects. Identifies and resolves existing system deficiencies.

JOB DESCRIPTION:

- Fluid written and verbal communication skills essential. Enjoys attention to detail.. Must have SQL, SKILLS. .NET, BIZTALK, C#, JAVA, JAVASCRIPT, CRM skills and/or experience advantageous
- Must have at least 2 years direct experience working with clients/end users with Custom/Bespoke Business applications.
- Specifically not just software aka desktop applications like ADOBE OR PLATFORM TYPE APPLICATIONS LIKE CITRIX OR VPN.
- Independently and quickly learn an application - functionality and then Back End jobs, processes, data requirements. Interface with clients to understand, recreate and document issues or requests.
- Analyze and troubleshoot to isolate issues  
- Follow up, track, coordinate and provide updates to end users
-  Participates in application testing as needed. Updates knowledge base and relevant application documentation
-  Resolves issues and fulfills requests otherwise escalates Skills/Qualifications:,. Music industry and/or digital distribution experience highly preferred.
- Use of application support tracking and KB tools, use of testing software, experience/participation in SDLC either as directly part of the project team or maintenance and support.

Experience in Music Industry and/or digital distribution highly preferred.