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Support Engineer

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineer

Projektbeschreibung

Help Customers Today; Shape the Technology of Tomorrow

This is a contract opportunity with an organization that delivers exceptional product assistance to customers around the globe. Support Experts are in the unique position of connecting people with technology, thereby having a positive impact on their lives every day.

Platforms Support staff endeavors to empower a wide range of customers, from small and medium business to large-enterprise systems administrators. They also use their connection to the customer to capture the product feedback needed by development teams when designing new products and services. In this way, support is not only a vehicle for empowering customers, but also a catalyst for innovation.

This support organization enables customers do their very best today and helps shape the emerging technologies of tomorrow.

RESPONSIBILITIES:

- Represent the client and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in software products.
- Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional security technologies. Frequently problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues including Technical Leads and Escalation resources when appropriate.
- Manage relationships with customers and partners including thoroughly documenting case work and driving the quickest resolution possible to the customer's issues.
- Develop specialized low level expertise in complex technologies. Mentor others and share information to help improve overall knowledge of group or organization.
- Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.
- Represent the company professionally in all on-site situations.
- Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer

REQUIREMENTS:

- Ideal candidate will have a four year degree or 5+ years related work experience
- Strong customer service, accurate and logical problem solving, and communication skills (written and spoken English)
- Ability and desire to excel in a team environment
- In-depth, competent troubleshooting skills
- Windows Server and Client Technologies
- Remote Desktop Services and Terminal Services
- System Performance and Resource Depletion troubleshooting
- System Internals Tools (*.mon, debugging tools)

PREFERRED:

- Hands-on experience with enterprise products (Windows Server, Exchange Server, SQL Server)
- MCITP+ EA, MCSE, MCSA preferred
- Additional Technology Certifications helpful - Cisco, Novell, UNIX, Compaq, Dell, etc.

Duration of this assignment is expected to be 1 year.

Projektdetails

  • Einsatzort:

    Charlotte, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom