Support Engineer

3 months, possible extension

Requirements :
Technical Requirement
BS degree in Computer Science, Information Systems or related field or equivalent work experience. 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 2+ years working experience in a UNIX environment. Understanding of Oracle and SQL table structures. Functional understanding of company Applications. Strong troubleshooting and error analysis skills. Working knowledge of database environment, utilities and SQL

Required Interpersonal Skills
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and troubleshooting techniques. Strong prioritization skills in a fast paced, time sensitive environment. Good interpersonal skills. Good control and follow-up skills. Good decision making skills. Proactive Listening. Strong leadership skills. The ability to excel in a team environment is essential under limited supervision.

Required Time Management Skills:
Strong prioritization skills in a fast paced, time sensitive environment. Demonstrated accountability for resolution of issues. Estimate risk analysis while working on at hand issues. Identification of tasks
and associated hours. Ability to communicate status updates to team and management