Support Engineer

This team of high-calibre engineers supports IHV and OEM customers who are attempting to obtain client logos for their hardware and drivers. The Engineer in this contract position will be taking on cases from a queue, working with customers directly via phone or email to resolve issues

OVERVIEW

- Debug and diagnose the hardest problems across a range of devices and systems to help Customers pass logo requirements.
- Work with a wide range of development and production teams and use a wide range of tools to solve customer issue in a limited time frame based on customer's priorities.

QUALIFICATIONS

- B.S. in Computer Science or equivalent experience requirement
- Required: 2+ years User Mode Debugging of test applications using a Windows Debugger
- Required: 2+ years C development experience creating or troubleshooting applications
- Required: 2+ years C# development experience creating or troubleshooting applications
- Required: 1+ years: Experienced Windows Hardware Certification Engineer, knowledge of the certification policies, processes, programs and tools
- Experience building logo test environments, running and troubleshooting logo test results
- Direct experience with the above on either HCK/ WLK/DTM required
- Experience with HCK and HCK test automation valued
- Required: Direct experience working with customers in an external customer relationship role, managing many different problems, working in an engineering role to solve break fix problems
- Valued: Experience with test automation
- Valued: Experience with creating or troubleshooting PowerShell scripts
- Valued: Kernel Mode Debugging of drivers or the Windows Operating System using a Kernel Debugger
- Valued: Driver development experience developing any type of hardware or file system driver
- Valued: WTT experience in developing, testing, running WTT jobs
- Valued: Knowledge and use of Customer Support Services customer relationship management tools and processes