Support Engineer

Our client is the world's leading software enterprise seeking a strong Support Engineer to assist with operation of a vendor migration. This candidate has the opportunity to enable corporate customers to realize their full potential through software and services.

WORKING HOURS NEED TO BE FLEXIBLE; schedule can be 6am-3pm to 8am-5pm.

Overview
Responsible for providing for complex products, including escalated issues, mainly to end users, along with developers and corporate customers and providing support via telephone, written correspondence, and electronic media. Works independently with limited supervision.

Qualifications:

- 2-3 years related experience required
- Expertise in Microsoft SharePoint, Active Directory, and Windows Server required
- SQL Server and/or IIS a plus
- Solid understanding of standard computer science concepts
- Knowledge of personal computers, relevant operating systems, applications, and/or languages
- Knowledge of personal computer architecture and networking required
- Solid understanding of technical support issues required
- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
- Strong problem solving and technical writing skills
- Excellent customer service and support skills required
- Programming and debugging skills preferred
- Associates degree in a technical field preferred, or an equivalent combination of education and experience

This contract position is expected to be 6 months in duration.