Support Desk Specialist Job

SUPPORT DESK SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in LOUISVILLE, KY.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Provide polite and friendly customer service.
- Contribute to the integrity of the operating systems.
- Analyze and resolve network hardware and software problems.
- Plan for and respond to service outages and other related issues.

WHAT YOU'LL BE DOING:

- Provide IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of our IT Systems.
- Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
- Provide prompt and reliable technical assistance to company employees desktops, laptops, printers, and other miscellaneous peripheral devices
- Attempt to resolve as many incidents during the first call or at Tier I.
- Document incident status in incident database tools.
- Develop operating scripts as needed to support activities.
- Participate in organizations change management process.

WHAT YOU NEED TO BRING TO THE TABLE:

- High School diploma and 3+ years of related experience in a windows environment and/or call center or service desk environment.
- Large Enterprise-level experience in supporting multiple operating systems and environments.
- Working knowledge of computers, printers, laptops, and common windows applications.
- Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to support
- Imaging, replacing, and troubleshooting desktops and laptops

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Zachary Blakeley

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.J2WBRSTL

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Branch: IT & Telecom