Support Desk Administrator

Support Desk Administrator Required - 1 Year Contract - Reading Town Centre.

We are currently recruiting on behalf of a international communications company with offices in Reading town centre for a Support Desk Administrator. This is a 1 year contract looking to start within the next month.

As Support Desk Administrator you will be the first point of contact for all staff, customers and vendors into IT Operations, you will identify and troubleshoot all IT incidents and enter onto the system, then pass the calls on to the relevant 2nd/3rd line support teams.

As the first point of contact you will be responsible for managing the email and telephone systems and engaging the end to end resolution of reported issues. You will be required to update customers/staff with fault progress and timescales according to SLAs.

Other responsibilities will include:
- Logging of faults, chasing relevant support teams to achieve resolutions
- Creating reports on a weekly basis

In order to be successful in your application, we are looking for someone with the following skill set:
- ITIL knowledge or worked within an ITIL environment
- Accurate data entry - logging of faults
- Excellent clear written and verbal communication skills
- At least one years' technical administration or support desk experience
- Ideally experienced in the use of fault management systems and procedures
- Worked within a fault management environment

Please note, this is NOT a technical position, you will not be involved in any fault resolution or IT Support, you will be assisting the support teams and being the first point of contact for any faults.

Please submit your CV on line to Salome Maybanks

Project People Ltd is acting as an Employment Business in relation to this vacancy.