Support and Training Analyst - Global Media/Metadata

SUPPORT AND TRAINING ANALYST- GLOBAL MEDIA/METADATA

We currently have a Support and Training Analyst role available for a global music/Media company responsible for supporting the monitoring and training plans

RESPONSIBILITIES

- carrying out detailed analysis of the metadata created by the team under focus and to provide clear feedback as to where the issues are being created
- Analysis of iTunes tickets, iTunes 'First Time Success' reports, reports and Duplicate Talent Reports to highlight labels requiring training and support;
- Monitoring releases pre-approval (with labels agreement) or post approval

REQUIREMENTS

- Ability to pick up knowledge of new systems, processes and tasks quickly
- Proven presentation and document drafting skills using word, excel and PowerPoint
- A customer focused approach to work with the ability to interact with all levels of the business
- Co-ordinating and prioritising day to day workload against long term objectives
- Excellent communication skills, written and verbal
- Highly motivated/self-starter, with a proactive approach
- Flexible and helpful approach to all tasks
- Proven project coordination skills and clear communication skills, with track record of assisting with the organised delivery of tangibles within project scope
- Past experience communicating at all levels of the business and across functions
- Excellent time management and time keeping

KEY SKILLS REQUIRED FOR THE ROLE

- Metadata knowledge
- A varied interest in music and the music industry in particular.

If you feel you skill set matches the above requirements, please send your CV through to (see below)

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.