Support Analyst (Oracle E-Business/Iproc & Purchasing), 3 Months Initi

Support Analyst (Oracle E-business/IPROC & Purchasing), 3 months initially, London

We are seeking a Support Analyst with Oracle E-business/IPROC & Purchasing experience for an initial 3 month contract working in London.

Responsibilities:

- Provide 1st Line Support to users of the Partnership Finance Solution in accordance with agreed service standards.
- Proactively monitor key system components to ensure they are functioning correctly eg iProcurement, Interfaces, concurrent requests, accounting creation, etc.
- Ensure all calls, updates and call closures are logged on the team's call logging system (Zendesk). Keep customers apprised of call progress, as well as call closure.
- Service process administration requests (eg managing Procurement Catalogues).
- Service system administration requests (eg managing User Profiles).
- Route calls to 2nd Line Support where necessary, requesting regular updates that can be relayed to the customer.
- Route calls to finance and procurement staff where request is of a transactional or commercial nature.
- Ensure appropriate authorisations are obtained for all requests (eg line management approval obtained for a user ID request, eg all access requests are verified against the Incompatible Responsibilities List, etc). Maintain authorisation matrices. Maintain iProc Hierarchy Diagrams.
- Communicate occurrence & progress of unscheduled outages to the business.
- Acquire a good Partnership knowledge of at least one process flow in Oracle.
- Make recommendations, based on evidence, to improve process able to inspire confidence in both knowledge & call handling.
- Calm, authoritative and constructive communicator, both verbally and in writing.
- Able to deal with a wide variety of individuals in terms of skill-level, seniority and technical aptitude.
- Self motivated.
- Works methodically and carefully. Checks work before releasing.
- Able to work as part of a team.
- Possesses a basic understanding of accounting.
- Able to network effectively with other parts of the team and wider, to ensure issues are resolved to the customer's satisfaction.
- Able to quickly gather & absorb pertinent facts relating to a problem.
- Creative and enjoys finding solutions to problems.
- Able to multi-task and prioritise competing demands.

Technical skills:

- Previous experience using Oracle E-business Suite R12
- Good understanding of the iProc and Purchasing modules in E-business Suite R12

Please note your CV will not be submitted for this or any other role without your prior approval. SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.