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Support Analyst (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Python, Ksh, Perl

Projektbeschreibung

REFERENZNUMMER:

335574/7

IHRE AUFGABEN:

-Delivering initiative and process improvement projects on time and in-scope
-Review the current procedures and tools, propose and implement solutions to reduce manual/redundant work
-Work on the improvement and standardization of reference documentation for the support teams
-Interface with internal and external business and technical partners
-Solve problems and conduct root cause analyses and establish processes that will help incident prevention
-Provide hands-on support for products and applications at agreed service levels
-Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting

IHRE QUALIFIKATIONEN:

-Experience with one or multiple monitoring and analytical tools: Splunk; Dynatrace; AppDynamics
-Scripting experience with both Unix (bash/ksh) and Windows (powershell)
-Python or Perl experience
-SQL skills
-Proven ability to document work through wiki
-Able to identify gaps and reengineer
-Proactive attitude towards problem resolution
-Strong technical skills and excellent problem solving skills
-Ability to deliver solutions that require multiple stakeholders

WEITERE QUALIFIKATIONEN:

Helpdesk/support

Projektdetails

  • Einsatzort:

    Geneva,

  • Projektbeginn:

    asap

  • Projektdauer:

    9 MM

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland