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Support Analyst Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

TIER 1 SUPPORT ANALYST is needed for a CONTRACT opportunity with Yoh's client located in Charlotte, NC.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Problem Solving/Troubleshooting for Hardware and Software

WHAT YOU'LL BE DOING:

- Providing Tier 1 technical support for designated proprietary software products; ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of offsite Financial Advisors in support of the client's authorized software products.
- Providing detailed and comprehensive incident documentation in the client's Siebel incident tracking database.
- Escalating incidents to management as required.

WHAT YOU NEED TO BRING TO THE TABLE:

- This role requires at least one year of experience in a similar position and experience with both mobile devices and email.
- Strong problem solving and customer service skills are necessary. This includes the ability to multi-task, follow up as necessary, work under pressure and troubleshoot issues.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment is preferred.
- The incumbent will work in an office environment as such it may be require on a continuous basis that one sit at desk for a long period of time; frequently answer telephone and write or use a keyboard to communicate through written means.

GET HIRED, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WBRCHAR

Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Charlotte, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh