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Support Analyst Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:
- Problem Solving/Troubleshooting for Hardware and Software
WHAT YOU'LL BE DOING:
- Providing Tier 1 technical support for designated proprietary software products; ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of offsite Financial Advisors in support of the client's authorized software products.
- Providing detailed and comprehensive incident documentation in the client's Siebel incident tracking database.
- Escalating incidents to management as required.
WHAT YOU NEED TO BRING TO THE TABLE:
- This role requires at least one year of experience in a similar position and experience with both mobile devices and email.
- Strong problem solving and customer service skills are necessary. This includes the ability to multi-task, follow up as necessary, work under pressure and troubleshoot issues.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment is preferred.
- The incumbent will work in an office environment as such it may be require on a continuous basis that one sit at desk for a long period of time; frequently answer telephone and write or use a keyboard to communicate through written means.
GET HIRED, APPLY NOW!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
J2W: INFOTECH
Tax Term: CON_W2J2WBRCHAR
Ref:
Enterprise: IT & Telecom
Projektdetails
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Einsatzort:
Charlotte, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges