Support Analyst 2

SUPPORT ANALYST REDMOND, WA 12 MONTH CONTRACT

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

Summary:
Analyzes and evaluates computer and business systems. Supports design, implementation and testing. Performs cost/benefit/risk analysis. Assists in ensuring that the methodology is compliant with information technology guidelines. Works with Program Manager to identify tasks and scheduling. May work closely with or delegate assignments to other members of immediate workgroup.

DESCRIPTION:
The successful candidate for this position will be actively monitoring hosts and services that span multiple projects and technologies. Ensures incoming tickets, SCOM alerts, or request for support emails are promptly responded to, ticketed, and resolved. Be responsible for the accuracy of service/hardware deployments, and timely completion of all other assigned tasks. Co-manages, creates, and maintains teams support documentation.

THIS POSITION WORKS A 10 HOUR SHIFT IN AN OFFICE ENVIRONMENT BETWEEN THE TEAMS SUPPORT HOURS OF (8AM 6PM). Candidate could frequently be asked to work off hours and weekends to support critical services or complete necessary tasks. Resource reports directly to Service Operations Engineer but could be assigned work by other Support Engineers as needed.

PRIMARY RESPONSIBILITIES:

- Investigate, root cause, and resolve failed infrastructure or services
- Drive, plan, and execute on assigned projects
- Document processes and challenges
- Communicate effectively with other engineering, test, and development groups
- Maintenance, setup, and configuration of new systems
- Create and deliver accurate system reports
- Actively monitor, create, prioritize and drive tickets to resolution

REQUIRED JOB SKILLS:

- Excellent working knowledge and experience with administering SQL, IIS, File, and Hyper-V Servers
- Working knowledge and experience with Dell/HP Servers and Storage
- Ability to manage several critical issues at the same time
- SOLID troubleshooting skills and the ability to troubleshoot software, hardware and networking issues
- Clear written communication skills
- Excellent working knowledge and experience with administering Windows 8/2008, 2012 environments
- Excellent working knowledge and experience with writing and editing scripts (Batch, VBS, or PowerShell)
- Ability to plan and prioritize work to meet deadlines
- Experienced and comfortable working both independently and collaboratively as part of a team
- Experienced and comfortable working in high paced operations environment

PREFERRED:

- Experience building or testing Windows Operating systems (eg desktop, mobile, etc.)
- Experience using Product Studio and Microsoft Office
- Working knowledge and experience administering WTT/ATLAS
- Working knowledge and experience using SCOM and SCSM
- Application and Automation building

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.