Support Analyst

For one of our clients we are recruiting a Support Analyst.

The role entails:

- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups

Requirements

To be effective in this role, the candidate should have the following skills and qualifications:

- Business or technical apprentice applicants welcome
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English is a must; every additional language (German or French) is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems

The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.