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Support Analyst

Eingestellt von OCC Computer Personnel

Gesuchte Skills: Support, Client

Projektbeschreibung

Support Analyst

Location - North West

Duration - 3-6 months

Type - Contract

Rate - £300-£350 per day

Our client is a major UK Utility company and they require a Support Analyst to support issue/problem management in maintaining the issue/problem management log. You will lead daily meetings and you will be able to liaise at all levels within the business with an ability to process data quickly. You will help the business triage incidents to various resolving agents, analysis business information and being able to effectively and efficiently manage issues/problems on behalf of business system users. You will analyse the trends in issues/problems and translate these into reports that the business and programme understands. Reflecting in the reports how issue/problem management is performing against operational targets and support the embedding of changes to the current support model.

The successful candidate will have a proven background in stabilising issue and problem management and the trending down of issues and problems. You will have excellent verbal and written skills and you will have excellent experience in Excel and SharePoint.

Interested? Apply Now! Send your CV with a covering letter to (see below)

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

OCC Computer Personnel