Support Analyst

DESCRIPTION:

- Under minimal supervision, performs procedures necessary to ensure stability of firmwide infrastructure.
- Sometimes acts in a supervisory or entry leadership role.
- Deeper knowledge of specific technology (hardware or software) and able to direct tier 1 analysts.
- Assists ion development/implementation of policies, procedures and measures.
- Configures and monitors systems.
- Educates users about policies and consults on issues.
- Conducts reviews and escalates issues when expertise has been exhausted.
- Performs work that requires research and analysis.
- Provides support to other technologists to solve problems with technology.
- Understanding and demonstrated ability to participate in Change and Release management processes.
- Identifies and produces knowledge management materials for procedural documents and known errors.
- Creation and documentation of training materials and technical overviews of other associates.

SKILLS:

- Software testing
- Cognos
- Finance
- Experience working with a standard development process ( SDLC, ITIL)
- Experience in supporting applications on Unix/Linux server platforms
- A successful candidate will have working knowledge of the following technologies: TCP/IP, browsers, Java/J2EE, JSP, WebSphere, JBOSS, Tomcat, portals, UNIX Scripting, networking, encryption, web security, SQL, Oracle 11g, DB2 9.5/10, UNIX, Linux, and Apache Web Servers.
- Must have broad technical knowledge.