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Support Analyst
Eingestellt von Techmahindra
Gesuchte Skills: Support, Xml, Net, Sql
Projektbeschreibung
JOB RESPONSIBILITIES:
ITIL based Incident/Problem/Change Management
Provide functional and technical support to customer in multi-shift mode
Develop an in-depth functional know-how and work flows of the application
Develop sound technical and architectural understanding of the application
Develop a customer centric approach and ability to multi-task
Log issues into call tracking system and monitor through to closure
Review and research of issues that arise.
Pro-active communication of the status of those issues with the clients
Work in close co-ordination with client, development and hosting support teams.
Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem
REQUIRED SKILLS -Windows Server, .NET 4 framework, SQL Server, XML
PREFERRED SKILLS: Web Services, ASP/C#, App Fabric, WF/WCF
FLUENT WRITTEN AND SPOKEN IN ENGLISH BUSINESS WRITING SKILLS ANALYTICAL SKILLS CAPABLE OF QUICKLY LEARNING NEW SKILLS AND TOOLS PROBLEM SOLVING SKILLS TROUBLESHOOTING CAPABILITIES
ITIL based Incident/Problem/Change Management
Provide functional and technical support to customer in multi-shift mode
Develop an in-depth functional know-how and work flows of the application
Develop sound technical and architectural understanding of the application
Develop a customer centric approach and ability to multi-task
Log issues into call tracking system and monitor through to closure
Review and research of issues that arise.
Pro-active communication of the status of those issues with the clients
Work in close co-ordination with client, development and hosting support teams.
Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem
REQUIRED SKILLS -Windows Server, .NET 4 framework, SQL Server, XML
PREFERRED SKILLS: Web Services, ASP/C#, App Fabric, WF/WCF
FLUENT WRITTEN AND SPOKEN IN ENGLISH BUSINESS WRITING SKILLS ANALYTICAL SKILLS CAPABLE OF QUICKLY LEARNING NEW SKILLS AND TOOLS PROBLEM SOLVING SKILLS TROUBLESHOOTING CAPABILITIES
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges