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Support Analyst

Eingestellt von SmartSourcing plc

Gesuchte Skills: Support, Sales, Sales management

Projektbeschreibung

DESKTOP SUPPORT ANALYST

SKILLS AND COMPETENCE:

Proven experience with large scale data environments; KNOWLEDGE OF NAVISION OR SIMILAR STOCK AND SALES MANAGEMENT SYSTEM; Ability to create, update training materials and deliver training; Experience working with 3rd party suppliers; Experience of analysis of business process ; Proven ability to self-learn, gain high level of competence in a system and associated reports; Significant knowledge of IT based system administration duties; Efficient in liaising with business users; Fully understanding business requirements and processes and co-ordinating use of and behaviour within systems to ensure data integrity; Making changes to system configuration as required; UAT support including running interfaces between the various systems; Proficieny in the various report writing tools, designing and modifying reports as required by the business; Assisting with the support of technical interfaces on behalf of the business and analysing the data within the systems for the business users; Being responsible for administration of system security; Understanding Change Management Processes and administrating Change Requests between end users and suppliers; Co-ordinating changes to the system with the key users and business owners; Maintaining best practice in the use of the systems through co-ordination of different team super-users; Being the escalation point between Client and 3rd party suppliers re current and future systems use; PROVIDING FIRST AND SECOND LEVEL FAULT AND ISSUE IDENTIFICATION AND RESOLUTION WITHIN THE SYSTEM AND ITS INTERFACES.

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

SmartSourcing plc