Support Agent GRCC WIN7

GRCC SUPPORT AGENTS FÜR WIN7
Migration Tasks :

- Ensuring the readiness of the team for the SW Migration & the support of this
- Co ordinate the operational readiness of the UK Service Desk
- Work wit h the client for the introduction of new services
- Work with the deployment tool team in order to support the deployments
- Develop & maintain formal procedures & process' to maintain standards font-family: sans-serif; left: 94.432px; top: 513.827px; transform: scale(1.12985, 1); transform-origin: 0% 0% 0px;" data-font-name="Helvetica" data-canvas-width="39."> Skills:
- The Global Rollout Control Center (GRCC) for the rollout of Windows 7 needs additional resources with technical and organizational knowhow in large software rollout projects.
- Excellent problem solving skills - Including recognizing previous issues raised
- The ability to explain problems and solutions clearly to nontechnical users
- T he ability to prioritize , work under pressure and meet deadlines
- Good organizational skills
- Good interpersonal and communication skills 
- Knowledge of Windows 7 build
- Windows 7 troubleshooting
- Knowledge of E2E migration of users to Windows 7
- Knowledge of deployments & projects
- Use of a knowledge base (updating & using)
- Ideally have exp erience of using the Service Now Incident Management Call Logging system
- Incident/Problem Management
- Fluent in English and German