Support Advisor - Customer Service

SUPPORT ADVISER - CUSTOMER SERVICES

KEY TASKS/PRINCIPAL ACCOUNTABILITIES

- Deal with day to day tasks, problems, processes and activities
- Contribute to the delivery of team targets and objectives through daily work
- Respond to requests for information
- Adhere to customer service standards
- Build constructive relationships within the team

BEHAVIOURS

DELIVERING ENVIRONMENTAL OUTCOMES - To focus on environmental outcomes as the driver for everything we do.

- Act in the interest of the natural environment.
- Help colleagues and partners achieve their goals.

SERVING OUR CUSTOMERS - to provide the best customer service.

- Put our customers at the heart of everything we do
- Actively seek customer feedback, listen and agree action
- Take ownership of customer problems regardless of the cause.
- Put customer complaints and problems as the key priority to resolve

BUILDING CAPABILITY - to build the capability of the whole organisation

- Take personal development seriously, and use feedback constructively
- Embrace and value difference
- Personally act to maximise sustainable ways of working.
- Put organisation ahead of personal interests.

ADDITIONAL INFORMATION

The role involves processing activities relating to a range of schemes we operate and will include;

- Using dedicated software systems to process scheme applications and associated work,
- Carrying out checks on scheme payments,
- Processing amendment requests,
- Regular contact with agreement holders and land agents, by telephone, e-mail and letter,
- Providing information and guidance to agreement holders and land agents.
- Appropriate training will be given.

To undertake the role you will need;

- Good organisational skills and the ability to manage specific areas of work.
- Ability to assimilate new information quickly.
- Ability to gain rapidly an understanding of computerised processing systems.
- Ability to work to tight deadlines and switch priority at short notice while maintaining accuracy.
- Good telephone skills.
- Ability to work well with other team members to help achieve targets
- Appropriate training will be given
- Must be a numerical thinker with a sound knowledge of UK Georgraphy