Support Administrator, Stockholm

An exciting opportunity is currently available in Stockholm for a SUPPORT ADMINISTRATOR. This position is for the ECDC (European Centre for Disease Control) through an IT Service Provider.

TASKS

The main support activities are within the areas of first level and second level ICT support and the provision of end user equipment and software including client patch management, software deployment and image preparation for PC's/laptops.

Daily tasks will include:

- Register, analyse, categorize and resolve reported incidents and requests;Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.

EDUCATIONAL AND EXPERIENCE

- At least 5 years of experience in a support administration or user helpdesk function;
- Good knowledge and experience of end user mobile device support;
- Good knowledge and experience with Service Desk Management Tools compliant with ITIL standards (LANDesk, etc.);
- Good knowledge of software deployment and patch management;
- Knowledge of Windows Server Update Services;
- Knowledge and experience of preparing images for deployment;
- Good 1st line and 2nd line troubleshooting experience;
- Experience of working in a public sector environment.
- Excellent team worker but also able to work self-dependent;
- Ability to prioritize the workload.

This position is offered as a freelance contract and is to be performed on site at the ECDC's premises. The duration of this contract will be 196 work days starting in February 2013 (estimated duration from 01/02/2013 until 31/01/2014). Extensions beyond this projected end date are possible.

Could applicants please apply quoting the reference 026-100076 MS SupportAdmin.

We look forward to discussing the position with qualified applicants.