Support Administrator, Stockholm

An exciting opportunity is currently available in Stockholm for an ENGLISH SPEAKING SUPPORT ADMINISTRATOR. This position is located in the Public Sector through an IT Service Provider.

TASKS:

- Register, analyse, categorise and resolve reported incidents and requests
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep an inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning. 

SPECIFIC REQUIREMENTS:

- Service orientation
- 1st line and 2nd line support experience
- ITIL knowledge and experience
- Technical knowledge of domain requested
- LanDesk experience 

LANGUAGE REQUIREMENTS:

- Very good English

This position is offered as a freelance contract with an initial duration of 3 months.

Could interested candidates please apply quoting reference 026-100063 SecEng.

We look forward to discussing this position with suitable candidates.