Support Administrator for Multinational Client in Stockholm/Sweden

WE ARE LOOKING FOR A SUPPORT ADMINISTRATOR FOR MULTINATIONAL CLIENT IN STOCKHOLM/SWEDEN

Expected tasks and deliverables by the Consultant

The main support activities are within the areas of first level and second level support and the provision of end user equipment and software including client patch management, software deployment and image preparation for PC's/laptops.

- Register, analyse, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information on specific ICT products and solutions when necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.

EDUCATIONAL AND EXPERIENCE

- University degree with minimum 5 years experience in support Administration.
- Good experience in administration of the above mentioned support activities and tasks
- Experience in use of a Service Management Tools (LANDesk)
- Proven experience in troubleshooting and diagnostic procedures
- IT Service Management ITIL foundation certification and experience
- Good knowledge of PC, laptop, printer and server hardware as well as mobile devices
- Good knowledge of operating systems (Microsoft)
- Good knowledge of office applications (Microsoft Office family)
- Good knowledge of packaging solutions

GENERAL COMPETENCIES AND SKILLS:

- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in team working
- Good communication skills
- High level of service orientation
- Good knowledge of English language
- Good troubleshooting skills

CANDIDATES MUST HAVE A PASSPORT OF AN EU MEMBER STATE OR A VALID WORK PERMIT FOR SWEDEN

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 32 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.