Supply Chain Operations Expert

Harvey Nash is looking for a Supply Chain Operations Expert for a 6 month project in Switzerland.

The role is for a candidate who manages demand and order flow monitoring, escalation, prioritization, communication and maintenance and supports overall Supply Chain Activities.

You are responsible for

. Monitoring and maintaining correct system transactions related to order fulfillment process, to demand availability and accuracy and provide support to CPO's to improve
. Controlling and maintaining high data quality of order fulfillment and demand elements
. Ensuring on time availability of outbound (complete and not blocked)
. Preparing and ensuring availability of all relevant documentations and approvals needed to guarantee steadily product flow
. Monitoring availability and accuracy of Net Requirements at SKU level for the customers assigned and provide necessary feedback to CPO for corrective action
. Ensuring proper and timely signal/feedback is provided to the customer to acknowledge receipt of request/issue raised
. Providing guidance and system support to assigned customers for returns, write-off's, rebates and credit/debit notes according to the established SOPs and guidelines; Ensuring requests are addressed in a timely manner, taking into account month-end/quarter-end/year-end financial timelines
. Facilitating communication of customers and vendors in alignment with direct communication principles and ensuring best practice customer relations to guarantee a high customer service level at all times
. Striving for constant process and performance improvement by actively participating in cross-functional initiatives
. Ensuring compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility
. Ensuring compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility
. Supporting the Brand Unit for Life Cycle activities, such as launch, change, transfer, pruning and divestment
. Continuously develop knowledge of supply chain business cases
. Providing additional support on SAP coaching of trainees, new associates and CPO Supply Chain associates, along with Business Process
. Supporting set-up and implementation of Pharma Supply Chain initiatives and workshops across CPO's and Sites
. Supporting organization of annual workshop with CPO's.
. Acting as a service provider for escalation issues for CPO's and/or PharmOps sites when necessary, connecting with relevant stakeholders (PharmOps, QA, W&D, Brand Units etc.,) to speed up system issue resolution
. Supporting bottleneck supply issues, either long or short term with the aim of minimal bottleneck impact in collaboration with the Brand Units
. Ensuring prompt resolution of supply situations impacting the customers by acting as first point of escalation for assigned CPO's and/or Sites when necessary and expediting GOCA's through the system
. Prioritization of deliveries in collaboration with Logistics Expert

Requirements

. Education: Formal education within Supply Chain required
. APICS certification
. Languages: English - fluent written and spoken, German - preferred
. Experience: Minimum 1-2 years' experience in similar position/customer service
. Cross functional experience within Production Site, CPO, Logistics - preferred
. Core and Technical Competencies: Communication skills, Time Management, Stakeholder Management, Ability to work Cross Functionally, Excellent knowledge SAP and End to end process understanding

Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.