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Success Factors Solution Architect

Eingestellt von Red - The Global SAP Solutions Provider

Gesuchte Skills: Support, Client

Projektbeschreibung

SUCCESS FACTORS SOLUTION ARCHITECT AND PRE SALES CONSULTANT, SPAIN.

As market leader in enterprise application software, our client; one of the largest Global IT service providers, helps companies of all sizes and industries run better. From Back Office to boardroom, warehouse to storefront, desktop to mobile device - they empower people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

The Solutions Advisor Senior Specialist role is a client-facing resource for Premium enterprise level accounts delivering support account management and technical support. The role encompasses ongoing technical support/guidance, business strategy and transformation consultation, and overall account management and oversight.

As a customer advocate, the Solutions Advisor is the client's Primary Point of Contact responsible for orchestrating all support activity within Success Factors/SAP to deliver a superior client experience.

EXPECTATION AND TASKS

- Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs and tracking account activity
- Act as subject matter expert with respect to the customers use of the Success Factors solution
- Understand and explain features and benefits of the product line as it relates to customer needs.
- Understand the customer's technical environment including key configuration elements and drive technical escalations and coordinate key resources in the escalation process

Projektdetails

  • Einsatzort:

    Spanien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Red - The Global SAP Solutions Provider