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Storage Level 1 Support

Eingestellt von Compucom

Gesuchte Skills: Support, Client, Network, Unix

Projektbeschreibung

WE\'RE LOOKING FOR AN ENGINEER TO SUPPORT ENTERPRISE LEVEL SUPPORT INFRASTRUCTURE FOR A WORLD-LEADING CORPORATION.

The STORAGE Level 1 Support role is responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. The Storage Support role will install, configure, and maintain the server environment. S/He will analyze and resolve problems associated with server hardware and applications software, diagnose server problems, set up user accounts on client Servers, and run necessary system backups.

STORAGE SUPPORT ACTIVITIES

- Monitor storage platforms for availability and performance and take action as needed.
- Perform routine storage allocation and de-allocation activities in line with service request process and capacity management procedures.
- Perform zoning on the SAN Switches to allocate storage to the Servers
- Administer and support data replication within storage infrastructure, and from Data Center to Data Center, site to site using qualified tools.
- Perform space reclamation processes after migration as required for virtual pools. Perform re-balancing processes when capacity is added to virtual pools.
- Execute migration of data from one storage frame to another storage frame based on predefined criteria.
- Execute SAN and NAS quota and permissions/security management based on policy.
- Execute storage reclamation activities at the server level based on pre-established utilization/capacity guidelines and processes.
- Create, manage and maintain User Home Shares environment for Windows desktop users, Servers and UNIX based systems.

GENERAL RESPONSIBILITIES

- Perform proactive and reactive Incident Management including L1 and L2 services.
- Perform active system monitoring and event management including physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
- Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
- Co-ordinate hardware and/or firmware repair (may include reactive patches).
- Dispatch third party field engineering personnel for hardware or software intervention under the terms of hardware and software support service agreements
- Provide support for root cause analysis and problem review for high impact and/or recurring problems.
- Execute all changes requested, routine maintenance, or emergency break fix in accordance with Change Management process. This includes stakeholder communications, scheduling, pre and post implementation testing and implementation.
- Perform peer technical review and approval of scheduled changes per client processes.
- Perform configuration management, which identifies and tracks the status of every IT component supporting the customer.
- Execute site-specific tasks itemized on the daily operational task list.
- Administer all privileged level access requests for all platforms based upon customer defined security requirements.
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported environment.
- Perform regular deployment of approved patches and updates in line with client procedures including security.
- Perform deployment of emergency patches to supported infrastructure at a pace that bypasses application dependency analysis.
- Administer and support console and remote access solutions.
- Install, configure and update monitoring agents as required.
- Provide support for Disaster Recovery execution.

QUALIFICATIONS

- Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Minimum of 1 years' experience as a server administrator in an Application Server environment, ie UNIX/Linux, Windows or similar
- Understanding of SLM and ITIL processes
- Knowledge of SOX environments
- EMC Storage Area Network (SAN)
- NetApp Network Attached Storage (NAS)
- SAN Switches

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Compucom