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Sr Analyst, HR Configuration
Eingestellt von Synectics
Gesuchte Skills: Support, Design
Projektbeschreibung
1. SYSTEM CONFIGURATION/ADMINISTRATION
- Participate in requirement and design sessions for new system initiatives and enhancements
- Configure HR systems and process, ensuring business and functional requirements are effectively met within deployed solution
- Partner with vendor, technical and business resources on development initiatives (data interfaces, customization, homegrown solutions, etc.) as necessary
- Manage system loads including load file creation, validation, processing and error analysis/resolution
- Participate in project/enhancement deployment activities
- Remain current on available and upcoming configuration options and functionality within supported systems
2. TESTING
- Work with vendor, technical and business resources to test system releases (version upgrades, enhancements, etc.).
- Develop and execute unit and quality test plans related to system configuration/issue resolution
- Assist in the coordination of business testing related to system configuration/issue resolution
- Ensure configuration consistency and overall configuration management between test and production environments
- Management of test data, roles and access for instances within supported systems
3. TECHNICAL SUPPORT
- Identify, analyze, test and resolve system issues according to established SLAs
- Update case management with issue description/diagnosis, proposed resolution according to established SLAs
- Communicate issue impact and resolution details according to defined communication plan
- Determine and propose short-term gap fixes (as necessary)
- Diagnose and identify technical issues requiring next tier, vendor, technical and/or leadership escalations
4. OTHER
- Develop and maintain relationships with vendor, technical and business resources of supported systems
- Support report definition and creation activities (as necessary)
- Create and update internal team, system and project documentation including, but not limited to, process, procedural, reference, support, etc.
- Cross-train and support team members (as necessary) across HR system landscape
- Accountability for workload, project deliverables and milestones
SKILLS:
MINIMUM REQUIRED SKILLS/COMPETENCIES:
- Minimum 1 years of experience as a system administrator/configuration analyst.
- Relevant work experience with Software Development life cycle (SDLC) and Change Control and Software Configuration Management (SCM) processes.
- Experience supporting HR Management Systems including Core Employee Data, Applicant Tracking, Talent Management, Performance Management, Learning Management, Payroll, etc.
- Minimum 3 years technical support experience required
- Experience with both on premise and cloud-based systems a plus
- Experience with implementation of cloud-based systems and migration from on premise solutions a plus
- System administration/configuration
- Experience with HR Payroll and Timekeeping systems & production support background
- ADP experience
PREFERRED SKILLS:
- Test case development
- Software testing
- Process/procedural documentation
- Technical support
Projektdetails
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Einsatzort:
Bellevue, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges