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SQL/Unix Support Analyst/Engineer - Banking - Zurich
Eingestellt von Montreal Associates
Gesuchte Skills: Support, Sql, Unix
Projektbeschreibung
SQL/UNIX SUPPORT ANALYST/ENGINEER - PRODUCTION SUPPORT - BANKING - ZURICH
KEY COMPETENCIES:
- GRADUATE/UNDERGRADUATE DEGREE IN ENGINEERING/COMPUTER SCIENCE/IT FROM A REPUTED UNIVERSITY. OR RELEVANT WORK EXPERIENCE
- AT LEAST 4 YEARS OF IT EXPERIENCE AND MIN OF 2 YEARS OF EXPERIENCE PROVIDING APPLICATION SUPPORT.
- KNOWLEDGE OF UNIX, SQL, DATABASE AND WEB TECHNOLOGY
- PROBLEM SOLVING AND PRIORITIES WORKLOADS IN A DEMANDING ENVIRONMENT ESSENTIAL PREFERABLY IN FINANCIAL SUPPORT.
- INVESTMENT BANKING/FINANCIAL KNOWLEDGE
- PROACTIVE, "CAN DO" ATTITUDE COMBINED WITH STRONG COMMUNICATION SKILLS.
- QUICK LEARNING, SELF-STARTER WITH ABILITY TO PERFORM WITH MINIMAL SUPERVISION.
- THOROUGH UNDERSTANDING AND PRACTICAL EXPERIENCE OF ITIL PROCESSES AND GUIDELINES
- UNDERSTANDING OF CREDIT RISK BUSINESS AND SYSTEMS PREFERRED.
- PEOPLE LEADERSHIP SKILLS
KEY DELIVERABLES:
The candidate will be part of production support team based in Zurich and is expected to deliver following services to the clients:
Develop a thorough understanding of function and importance of CRO IT and in particular the Credit Risk applications to perform the below tasks.
Provide/execute timely and quality support to the issues reported against CRO IT Credit Risk applications.
Able to communicate effectively with local and potentially remote users/colleagues to discuss and understand the issue.
Demonstrate strong problem solving and analytical skills.
Technically ability to resolve issues using unix, SQL and application knowledge.
Manage projects and drive incidents to resolution.
Proactively monitor scheduled jobs, batches, identify the area of improvements eg automating manual monitoring processes and implement them.
Proactively monitor OLA and SLA between IT to IT and IT to business.
Proactivity suggest improvements and drive change.
Able to communicate delays of batches/jobs to user and senior management proactively.
Able to escalate critical and high priority issues to Senior management both horizontally and vertically.
Able to complete technical root cause analysis and detailed investigation of issue in agreed time.
Chair and manage calls and meetings (inc. Major Incident Calls)
ROLE OVERVIEW:
A Support Analyst is needed to provide a portfolio of services including but not limited to first and second level support to the CRO business users (business and IT people).
ADDITIONAL RESPONSIBILITIES:
The support analyst will provide support on number of in-house developed and/or third party applications used by CRO business to calculate and report the Credit Risk across the bank.
Start Date: ASAP
Contract Length: 6 months+
Please apply immediately for further consideration.
KEY COMPETENCIES:
- GRADUATE/UNDERGRADUATE DEGREE IN ENGINEERING/COMPUTER SCIENCE/IT FROM A REPUTED UNIVERSITY. OR RELEVANT WORK EXPERIENCE
- AT LEAST 4 YEARS OF IT EXPERIENCE AND MIN OF 2 YEARS OF EXPERIENCE PROVIDING APPLICATION SUPPORT.
- KNOWLEDGE OF UNIX, SQL, DATABASE AND WEB TECHNOLOGY
- PROBLEM SOLVING AND PRIORITIES WORKLOADS IN A DEMANDING ENVIRONMENT ESSENTIAL PREFERABLY IN FINANCIAL SUPPORT.
- INVESTMENT BANKING/FINANCIAL KNOWLEDGE
- PROACTIVE, "CAN DO" ATTITUDE COMBINED WITH STRONG COMMUNICATION SKILLS.
- QUICK LEARNING, SELF-STARTER WITH ABILITY TO PERFORM WITH MINIMAL SUPERVISION.
- THOROUGH UNDERSTANDING AND PRACTICAL EXPERIENCE OF ITIL PROCESSES AND GUIDELINES
- UNDERSTANDING OF CREDIT RISK BUSINESS AND SYSTEMS PREFERRED.
- PEOPLE LEADERSHIP SKILLS
KEY DELIVERABLES:
The candidate will be part of production support team based in Zurich and is expected to deliver following services to the clients:
Develop a thorough understanding of function and importance of CRO IT and in particular the Credit Risk applications to perform the below tasks.
Provide/execute timely and quality support to the issues reported against CRO IT Credit Risk applications.
Able to communicate effectively with local and potentially remote users/colleagues to discuss and understand the issue.
Demonstrate strong problem solving and analytical skills.
Technically ability to resolve issues using unix, SQL and application knowledge.
Manage projects and drive incidents to resolution.
Proactively monitor scheduled jobs, batches, identify the area of improvements eg automating manual monitoring processes and implement them.
Proactively monitor OLA and SLA between IT to IT and IT to business.
Proactivity suggest improvements and drive change.
Able to communicate delays of batches/jobs to user and senior management proactively.
Able to escalate critical and high priority issues to Senior management both horizontally and vertically.
Able to complete technical root cause analysis and detailed investigation of issue in agreed time.
Chair and manage calls and meetings (inc. Major Incident Calls)
ROLE OVERVIEW:
A Support Analyst is needed to provide a portfolio of services including but not limited to first and second level support to the CRO business users (business and IT people).
ADDITIONAL RESPONSIBILITIES:
The support analyst will provide support on number of in-house developed and/or third party applications used by CRO business to calculate and report the Credit Risk across the bank.
Start Date: ASAP
Contract Length: 6 months+
Please apply immediately for further consideration.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges