Specialist Regional Service Center EMEA (60%) (m/f)

REFERENZNUMMER:

303916/11

IHRE AUFGABEN:

-Support IT service desk with 2nd Level support
-Help team in global site administration with software deployment, coordination and update of computers (Windows Patches, Software updates etc.)
-Implement software package pilot and deployment services to ensure consistent deployment of applications to desktop environment
-Provide transparent information to sites and customers on upcoming software deployment
-SPOC for HPSM CI Librarian activities
-Perform CI (and Assignment Group) creation and modification in the CMDB as well as providing consultancy service for HPSM CI-based design & strategy by adhering to the SLA

IHRE QUALIFIKATIONEN:

-Experience working as Supporter, Helpdesk agent or similar
-Knowledge using HPSM
-Good grasp of Windows operating system as user
-Team Player and flexible to cover different time zones globally
-Structured approach and task management (ability to handle multiple incoming requests)
-Flexible and transparent with workload and tasks, self-organized and detail-oriented
-Ability to work / communicate effectively in English speaking business environment (business fluent in speaking and writing)

WEITERE QUALIFIKATIONEN:

IT service manager, Helpdesk/support