Specialist 2nd/3rd Level Manufacturing System Support (m/f/d)

REFERENCE NUMBER:

483372/1

MY DUTIES:

- Ensure that operational work, project related activities and on-call services are performed according to defined KPIs
- Provide application management and support and ensure operational stability and effectiveness of several Applications
- Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Resolve or escalate problems for resolution when appropriate
- Maintain and develop process and technical knowledge

MY QUALIFICATIONS:

- In-depth experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
- Solid experience with business processes in the manufacturing or laboratory environment
- Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. bar code scanner, printer etc. / Technical experience in manufacturing and laboratory systems
- Strong technical skills in different operating systems: Windows Server 2008/2012/2016, Windows 7, Windows 10, VMWare virtual environments, Citrix knowledge
- Proven CSV Knowledge / ITIL & GxP certification
- Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
- Good communication skills
- Fluent in German and English
- Service oriented attitude, being able to communicate with our customers, also in emergency situations
- High social skills, team player

MY BENEFITS:

- A very renowned company
- You will work in an international environment

ABOUT HAYS:

With over 15 years of experience in the pharmaceutical industry, biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated professionals looking to develop themselves professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.