Speaking French Support Agent

Proteus Europe is searching for a Support Agent speaking French available to work in a long term contract for one of our clients in Belgium.

Our Client:

Are a globally respected consultancy company who operate at the highest levels of service and successful delivery. They have a track record for delivering projects on time with customer satisfaction as their first priority. They set high standards and as such working with them also reflects on your high standards of service and programming ability.

Your New role:

Key Responsibilities

- write manual test cases and test scenarios;
- perform scheduled and on-demand manual tests on new releases of applications;
- manage the infrastructure for planning and executing automated tests;
- write and develop automated test cases and test plans;
- plan and execute automated tests on a regular basis;
- proactively work on bettering test infrastructure;
- analyse users requests, extract and compile data from those requests;
- be the first point of contact for first line and second line questions and you will ensure and perform all communication with the end-users;
- ensure the follow-up of incident/issue tickets and attempt to resolve them;
- provide services to all the applications stakeholders according to ITIL best practices using an IT Service management application to handle and document all requests;
- maintain FAQs, user guides and document all relevant information;
- prepare and provide online trainings for end-users;
- Based on test results, use applications databases to track and identify defects and to propose solutions to the development and to the business;
- prepare and present various presentations;
- provide advice or suggestions for any improvements to work methods according to agreed objectives;
- produce on a regular basis your individual and team work performance reports.

Your Skills and Qualifications:

Essential Skills:

- Excellent command of oral and written communication skills in English;
- Experience with writing automated tests;
- Knowledge of test automation tools eg Selenium, JUnit, TestWhiz;

Good knowledge of Microsoft Office Suite (particularly Outlook, Excel, Word and Powerpoint);
- Independent, result-oriented and flexible;
- Able to work in an international and multicultural environment;
- A team player with good communication and presentation skills;
- Strong analytical, problem solving and learning skills;
- To have meticulous approach to work-related tasks;
- Ability to prioritize among tasks and meet deadlines;
- General knowledge of the EU institutions.

Desirable Skills:

- Knowledge of Drupal and/or Java languages;
- Strong investigative skills;
- Experience with Drupal, Java and ColdFusion based applications;
- Experience with performance and security test tools eg LoadRunner;
- Customer service orientation;
- Knowledge of Sharepoint, Photoshop, Camtasia, Atlassian products (JIRA and Confluence);
- Experience with various operating systems and databases;
- Familiar with Agile methodology;
- Knowledge of functional testing methodology.

Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.