Solutions Operations Coordinator

For our customer in Brussels in the energy sector, we are looking for a Solutions Operations Coordinator:

The role covers different tasks:

Process Specialist
•Validate business requirements and functional designs
•Prepare, execute and follow-up acceptance testing
•Model processes in BPMN using customers' methodology
•Write and update detailed work instructions for customer service team
•Issue management: prioritise and define and roll-out actions for IT-issues, operational issues and process-issues
•Providing ad hoc reporting or databases to support operational processes
•Organize weekly technical support meeting (manage technical issues customers + complaints towards suppliers)

Back-up coach/teamleader
•Divide and follow-up workload
•Report operational results of the customer service team
•Third line and technical support for non-commodity questions
•Support to agents with day-to-day problems
•Training customer service agents and other internal and external parties

Forecasting
•Gather input from Sales and Marketing before S&OP meeting
•Prepare S&OP meeting
•Moderate S&OP meeting
•Consolidate outcome S&OP meeting and prepare PO's
•Perform checks on input parameters used to determine forecast.

Operational
•Emergency phone: answer after hours emergency calls (evenings and weekends) (one week every three weeks)