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Solutions Centre Analyst
Eingestellt von Alcami
Gesuchte Skills: Design, Oracle, Sql
Projektbeschreibung
- 6 Month Initial Term
- Sort After Location
A leading utilities firm located on the Eastern Seaboard of Australia requires a Solutions Centre Analyst to undertake high level analysis of complex problems and develops and/or recommends corrective action, identifies trends in related problems and identifies and resolves the root cause.
ROLE RESPONSIBILITIES:
- Manage data reliability and integrity of the various applications
- Populate the knowledge centre system
- Problem management - root cause analysis
- Manage database changes
- Design database queries/reports
- Approve change requests/change control
- Prepare MTL documentation
- Conduct analysis of incidents to provide solutions or escalate to Solutions Centre Manager as appropriate
- Document problems and check progress
- Responds to requests for solutions by providing information to enable problem resolution and promptly allocates unresolved
problems as appropriate.
- When directed by Service Delivery Manager - Solutions Centre
review system incidents and issues and identify possible
enhancements and changes to affected applications to reduce
future errors.
- Highlight recommendations/enhancements to the Service Delivery
Manager - Solutions Centre. - Conduct periodic audits of system users and proactively manage issues with user security and access through agreed processes.
- Manage all application environments to include for example Development, Testing and Production.
REQUIRED SKILLS:
- Completed a recognised training qualification for IT(eg: Dip IT or MCSE)
- Gained experience as a competent administrator of Front End application management and Back End server environments.
- Has a high level of communication skills and takes an analytical approach to problem solving.
- Knowledge of IT and generic software tools and deeper knowledge and
understanding of multiple software applications used within own organisation. - Experience and knowledge in the management of SQL & Oracle databases with efficient.
- Capability to query and configure databases and associated applications.
- A solid understanding of ITIL methodologies used by Aurora for managing and implementing change to our application and server environments.
- Accreditation in ITIL V2 or V3 Foundation.
AN EXCELLENT DAILY RATE IS ON OFFER FOR THE SUCCESSFUL CANDIDATE.
PLEASE CALL MATTHEW IN SYDNEY FOR A CONFIDENTIAL DISCUSSION QUOTING REFERENCE NUMBER OR JUST HIT THE APPLY BUTTON BELOW.
Projektdetails
-
Einsatzort:
Melbourne, Australien
-
Projektbeginn:
asap
-
Projektdauer:
6 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design