Solution Support Analyst

Contract Term

This position closes at 3:00 p.m. on Oct 28th, 2013.

This is a 12 month Contract opportunity. Overview

Reporting to the Application Management Lead, the Application Maintenance and Support Analyst provides Tier II and perhaps Tier III application support to the organization as well as provide a wide variety of application related services as required.

This role will primarily consist of day-to-day service requests, incidents and proactive monitoring to support users and other IT operational areas. The prime candidate will bring upstream accounting application experience, support experience, troubleshooting and process analysis capabilities. Communication is essential to the role such as understanding the business' needs and technical requirements. Proven training experience is an asset as well as the ability to work well with technical jargon and moreover, communicate layman's terms at the appropriate business user level.Role and Responsibilities

- Provide application support for a wide variety of application types such as PaaS, SaaS, COTS and custom applications. Daily activity includes maintenance, daily monitoring, proactive and reactive incident break fix, service request fulfillment, root cause analysis, release management, changes and application upgrades or patches as well as active documentation management
- Keeping environment documentation and configuration management up to date
- Manage life cycle of applications including installation, ongoing maintenance, and decommissioning
- As part of systems testing and implementation, support production readiness, documentation and acceptance efforts of new solutions
- Support the service transition team on scheduled release rollouts as well as maintain their day to day documentation throughout the entirety of their life cycle
- Support the Service Desk in end-user assistance and knowledge base
- Manage and advise the security team on the security and integrity of applications supported
- Help ensure and maintain the application's regulatory requirements and compliance to internal or external security accreditations, regulations and policies
- Ensure all services comply with quality assurance and development control requirements
- Support testing, continues improvement, incident, problem, change, event, asset and release management
- Be engaged and communicative with the business areas being supported
- Be flexible to the type of applications supported during your tenure

How To Apply

If you meet the required Qualifications and are interested in this position, please forward your updated Resume with the Subject line WW1776 - Solution Support Analyst

This client will only consider candidates who are authorized to work in Canada for this opportunity.