Solution Specialist (SAP/CRM Service)

REFERENCE #:
4835WS

INDUSTRY:
FMCG

LOCATION:
Lausanne und Region

START:
ASAP

DURATION:
6 months

ROLE:
SOLUTION SPECIALIST (SAP - CRM SERVICE)
- Understand & Analyze the business requirements to evaluate how best to use standard SAP solutions
- Bring detailed SAP Solution knowledge (functional and technical) for the design, development and delivery of the Phenix Retail Template.
- Knowledge of CRM Service with emphasis on in-house repair and field service order.
- Knowledge of ECC integration with CRM.
- Knowledge of CRM integration with APO.
- Translate business requirements into solution specific detailed designs
- Identify gaps and propose alternative solutions
- Bring solutions expertise in specific applications or modules
- Define, document and execute configuration specifications
- Define and document functional specifications for RICEFW
- Liaise with development teams to estimate and plan delivery of developments
- Define, document and execute detailed test scripts
- Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams

SKILLS:
1. Experience in large scale and international Project (localization)
2. Well versed with CRM Service and ECC integration (CRM 7.0 ehp2)
3. Knowledge of CRM - APO integration is a plus.
4. Has at least 6 years of experience in CRM.
5. Experienced with CRM in-house repair and field service.
6. Good understanding of the E2E Service processes.
7. Extensive hands on experience configuring CRM Service Solution along with troubleshooting and resolution of complex issues.
8. Extensive experience working with custom development projects.

LANGUAGE(S):
Must speak fluent English and French is a plus.