Solution Architect - with German and English

For our client, a pharmaceutical company, we are looking for a motivated and ambitious:Solution Architect

Background:
We are looking for a Solution Architect who will be working for the Global MES & Serialization team in the Global Solution Center - Manufacturing IT supporting Pharma Global Technical Operations.

The initial focus of this position is on global operational support of our Shop floor Serialization solution. The position is located in Mannheim, Germany and is reporting to the Global Solution Center in Basel/Kaiseraugst, Switzerland.

Tasks & Responsibilities:
a) Incident management and problem management:
- Troubleshooting and investigation of application issues, which cannot be resolved by the L2 Support organizations (main customer: Mannheim)

b) Change management:
- Preparation, discussion and processing of change requests coming from the sites to improve efficiency, functionality and reliability.

c) Support:
- Assisting in investigations and information requests from the Supply Chain organization
- Global testing and documentation activities
- Specific, scheduled site activities on-demand/by on-call duty within and out of office hours (eg system upgrades)
- Best practices together with site: Review and optimize the fit between the software functionality and the process
- Conduct Trainings
- Help sites to follow the global standards

QUALIFICATIONS:
a) Process knowledge (+4 years):
- Good understanding of the Shop Floor Serialization Business process
- At least basic understanding of the Serialization-relevant Supply Chain process

b) System knowledge (+3 years):
- Experience with Shop floor Track and Trace systems
- SQL knowledge

c) Support and Communication:
- Proven record of working in a global virtual support team
- Analytical thinking
- Experience in resolving issues in a technically complex system
- Ability to communicate with our colleagues and internal customers from all over the world
- Proactive mindset
- Structured mindset to detect and improve shortfalls in working processes and Rs&Rs
- Having sense of urgency
- Fluent in English (written and spoken)
- Fluent in German (written and spoken)
- Okay to travel

NICE TO HAVES:
+++ Experience working in the pharmaceutical industry, within a regulated environment (CSV)
++ Preferably experience with Laetus and/or OPAL track & trace solutions
++ MES Experience (Manufacturing Execution System)

START DATE: 20.02.2017
END DATE: 31.12.2017
LOCATION: MANNHEIM (GERMANY)

Are you interested to work in this challenging position? Alessia Biassoli, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail (see below)