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Software Support Engineer

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineer

Projektbeschreibung

Our high-visibility client is looking for a SOFTWARE SUPPORT ENGINEER who will act as first level support for all incoming production software application issues for shipment execution, carrier notification, and facility yard management processes. Our client's software teams build large scale distributed systems that help move inventory and customer shipments throughout the fulfillment network, constantly processing and reacting to signals including order volumes, network capacity, carrier capacity, and exceptions. Investments are leveraged in algorithms, cloud computing, and mobile technology to raise the bar on customer quality of service.

This job requires you to hit the ground running, learn quickly, and work on disparate and overlapping tasks. High Impact production issues often require coordination between multiple development, operations and support groups, so you get to experience a breadth of impact with various teams.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), and analysing metrics. You will collaborate with multiple software development teams to enhance the robustness of current software and automating support processes for corporate systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

BASIC QUALIFICATIONS

- B.S. in Computer Science or a related field
- 2+ years overall development/technical support experience
- Object Oriented development experience in C++ and/or Java
- Experience in UNIX/Linux operating system

PREFERRED QUALIFICATIONS

- Other desired technical skills include Perl, Ruby, Oracle SQL, MySQL
- Proven ability to troubleshoot and identify the root cause of issues
- Demonstrated skill and passion for operational excellence

This contract position is expected to be 5 months in duration.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom