Software Support Analyst

Analyze/resolve software related issues utilizing available tools and techniques. Provide consulting services to resolve software issues or improve business processes.

- Develop software solutions, interfaces, standards and procedures.
- Develop software application packages for automated deployment.
- Employ software quality assurance (QA) methodology.
- Research and analyze corporate software.
- Subject Matter Expert (SME) on all enterprise applications and common shrink wrapped software.
- Coordinate the completion of ITS projects and tasks with business partners and IT support groups.
- Must be able to work off-hours (early mornings, nights, weekends) when necessary to resolve problems or perform installations and maintenance.
- Works with minimal supervision.

SKILLS:

REQUIRED/MUST HAVE SKILLS:
Must have experience and skills necessary to successfully analyze, troubleshoot, and resolve issues/problems for the following applications:
- Office 2010
- Internet Explorer V8 - 11:
- Adobe products, ie Acrobat, Acrobat Reader, Flash Player
- MS Project
- Visio
- Java
- Win7

MUST BE ABLE TO:
- Analyze and troubleshoot software issues utilizing analysis tools, log files, support forums, and internal/external technical support personnel
- Create clear and concise documentation of solutions

Superior Customer Focus
Superior Communication Skills: verbal & written

PREVIOUS EXPERIENCE DESIRED FOR EACH SKILL:
5+ years. - Analyze and resolve software related issues/problems
5+ years. - Utilizing troubleshooting skills and problem solving techniques.
3-5 years. - Manage software upgrades/patches, new products and services.
3-5 years. - Customer Service

NICE TO HAVE SKILLS & EXPERIENCE:
- Active Directory
- Manual and automated software deployment
- SCCM 2007 & 2012
- AdminStudio
- Scripting languages, ie VBS, Powershell
- Database Reporting Tools, ie Crystal, Access

EDUCATION:
Associate Degree
Computer Science, Software Applications, Information Management or related field.