Software Support Analyst

Software Support Analyst performs the following functions for purchased and in-house developed applications:

- Analyze/resolve software related issues utilizing available tools and techniques.
- Provide consulting services to resolve software issues or improve business processes.
- Develop software solutions, interfaces, standards and procedures.
- Develop software application packages for automated deployment.
- Employ software quality assurance (QA) methodology.
- Research and analyze corporate software.
- Subject Matter Expert (SME) on all enterprise applications and common shrink wrapped software.
- Coordinate the completion of ITS projects and tasks with business partners and IT support groups.
- Support includes corporate offices, district offices, power generation facilities, subsidiaries and remote sites
- Must be able to work off-hours (early mornings, nights, weekends) when necessary to resolve problems or perform installations and maintenance.
- Works with minimal supervision.

SKILLS:

REQUIRED/MUST HAVE SKILLS:

- Must have experience and skills necessary to successfully analyze, troubleshoot, and resolve issues/problems for the following applications: Office 2010; Internet Explorer V8 - 11; Adobe products, ie Acrobat, Acrobat Reader, Flash Player; MS Project; Visio; Java; Win7
- Must be able to Analyze and troubleshoot software issues utilizing analysis tools, log files, support forums, and internal/external technical support personnel
- Must be able to Create clear and concise documentation of solutions
- Superior Customer Focus
- Superior Communication Skills: verbal & written

PREVIOUS EXPERIENCE DESIRED FOR EACH SKILL:

- 5+ years. - Analyze and resolve software related issues/problems
- 5+ years. - Utilizing troubleshooting skills and problem solving techniques.
- 3-5 years. - Manage software upgrades/patches, new products and services.
- 3-5 years. - Customer Service

NICE TO HAVE SKILLS & EXPERIENCE:

- Active Directory
- Manual and automated software deployment
- SCCM 2007 & 2012
- AdminStudio
- Scripting languages, ie VBS, Powershell
- VM/VDI environment
- GPO
- Database Reporting Tools, ie Crystal, Access

EDUCATION:

- Associate Degree in Computer Science, Software Applications, Information Management or related field.