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Software Design Engineer Expert

Eingestellt von CompuCom

Gesuchte Skills: Engineer, Design

Projektbeschreibung

SOFTWARE DESIGN ENGINEER EXPERT REDMOND, WA 6 MONTH CONTRACT

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

The Primary focus for this position will be managing a ticketing work queue processing on average 300 tickets per month (+/- 25%) maintaining an SLA of 90%: 14% Certificate Issues/23% Elevated Access/12% ADFS/20% IDWeb/5% OU Permissions/8% Group Policy/13% User Account issues/5% SPN.

PRIMARY RESPONSIBILITIES

- Supports ADFS, Certificates, Exchange, ForeFront Identity Manager (FIM), User/Computer/Group accounts, Windows Active Directory services (domain controllers/group policy/sites and subnets).
- Creates FAQ documentation for end users and first-tier TSGs based on new issues found in application updates.
- Implements moderately complex technology solutions with minimal supervision such as FIM sync updates, IDWeb modifications, GPO configurations, ADFS configurations.
- Serves as a technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis.
- Participates in system installations, upgrades, and other maintenance activities for enterprise and departmental systems.
- Reviews the environment and proactively implements changes to reduce problems and work stoppage based on server monitor alerts, and sync error cleanups.
- Analyzes system wide performance indicators on a weekly basis verifying FIM sync jobs are running correctly.
- Updates/creates support documentation which may affect multiple teams based on support needs, new FIM deployments, support modifications like new cloud attribute syncs, bi-annual TSG review.
- Participates in on-call 24/7 rotation
- Works with IT personnel across all segments of Microsoft.
- Creates bugs and DCRs for supported applications (IDWeb/ADFS Portal/SSL Admin/Cloud sync issues) based on support tickets.
- Operates under minimal direction.
- Performs other duties as assigned.
- All of these tasks are highly secure and privileged operations, high business impact (HBI), that require technical support staff to have domain administrative rights in all supported IT environments, which includes 10 Active Directory forests and 24 Active Directory domains.

REQUIRED QUALIFICATIONS

- Experience working with IT network applications/procedures and processes
- Experience with end user support
- Knowledge of Windows OS commands, software upgrades
- Proficient in the understanding and troubleshooting of the Windows family of operating systems to include: Active Directory, Exchange, Certificates, PowerShell, and FIM
- Knowledge of performance monitors and debugger tools
- Advanced experience with participating in projects in a cross-functional environment
- Experience supporting Windows operating systems deploying enterprise-wide applications
- Must possess excellent organizational skills and demonstrate attention to detail
- Self-driven, able to juggle many tasks under tight deadlines, and be comfortable bringing ideas to the table
- Good documentation, teamwork and communication skills

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Ingenieurwesen/Technik

  • Skills:

    engineer, design

CompuCom