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Software Architect CRM

Eingestellt von Harvey Nash IT Recruitment Belgium

Gesuchte Skills: Sales, Design

Projektbeschreibung

IT Solution Architect CRM

Our client is engaging in a corporate wide Digital Transformation journey.

Mission/purpose

The IT solution architect is the technical reference person for a transversal functional domain. He/she designs the architecture framework of the domain so that it responds to the needs of the organization from an agility and cost efficiency perspective. As CRM Solution Architect, he/she can demonstrate an extensive knowledge on a wide range of CRM key capabilities.

Key responsibility areas

* Designs & rolls out cost effective architectures for his/her functional domain (= application portfolio) and in order to meet business requirements while ensuring compliance of the design with Enterprise Architecture principles (bridge with EA)

* Maintains and enforces domain best practices and principles

* Maintains domain architecture blueprints

* Defines the transition path from current to target architecture, taking into account business, technical, legal/regulatory and financial constraints and turns it into a roadmap

* Drives innovation for a transversal functional domain by closely monitoring industry trends and understanding their impact on technology

* Identifies and recommends fit to purpose solutions to meet the target architecture (incl. contribution to RFP as solution expert)

* Focuses on execution plan in the framework projects or programs and controls the deliverables from the outsourcing partner

* Reviews the deliverables from IT partners

* Steers the design of complex solutions

* Executes audit of IT partners deliverables to check compliancy with best practices

* Supports the domain manager in vendor mgmt. activities as solution expert

* Contributes to procurement process

* Contributes to vendor selection and vendor management

* Contributes to vendor rationalization Major interactions.

Your profile

* IT architecture expertise

* Process management. Partner/Vendor management. Change management. Exposure to Customer Experience/Customer engagement processes is a must have. Proven expertise in several of the following domains is a must have:

* Sales Force Automation. Campaign Management. Case Management. Master Data Management (Product/Customer). Knowledge/Document Management. Customer Interaction Management. Previous exposure to CRM software suite is a must (SFDC, Ms Dynamics)

* Previous exposure to CPQ capabilities (Configure/Price/Quote) in a Telco environment is a plus. Expertise in SaaS solutions and integration framework in complex IT landscapes

* Exposure to agile delivery methodologies is a plus Education, specific training and experience. A university degree

* Minimum 7 year experience in designing cost effective IT solution. Previous exposure to IT outsourcing delivery model (on/offshore). Proven experience in IT partner and contract management Interpersonal skills

* Languages: French/English or Dutch/English

* Able to work and collaborate transversally. Pragmatism. Diplomatic. Assertiveness. Developed communication skills. Capacity to influence and engage. Persuasiveness (ability to convince, have impact). Stress resistant. Customer- oriented. Flexible

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Marketing/Vertrieb, Medien/Design

  • Skills:

    sales, design

Harvey Nash IT Recruitment Belgium