Social Media Manager

For our pharmaceutical client we are currently looking for a SOCIAL MEDIA MANAGER

Start date: ASAP
End date: 31/08/2017
Location: Basel

Education: University degree; online/digital marketing degree/courses highly desirable

Languages: Fluency in English, written and verbal. Other language skills desirable, Spanish and Portuguese preferred.

Experience:

- 5 years of experience in customer service, social community management, external-facing public relations or online marketing events is preferred.
- Track record in using digital/social media building and managing brand/corporate reputation, issues, engaging customers/patients or other constituents to drive measurable results.
- Strong people and communication skills; adaptability, calm, desire to solve others' problems, detail-oriented, ability to troubleshoot and know where to pass a complex question, knowledge of the company/products/services.

Role:

- Helps maintain an enterprise rapid response system for group social media channels including monitoring, tracking, internal triaging, approval and publishing processes for social engagement on corporate social media channels.
- Works with agency on 24/7 Adverse Event/Product Technical Complaint monitoring and reporting processes.
- Serve as front-facing point of contact for external customers' to help guide them to the appropriate internal resources or information.
- Liaises daily with an internal network of social media specialists and subject matter contacts to draft, approve and publish timely social replies.
- Monitors 3rd party social media activity and develops and executes on opportunities for partnerships and response.
- Identifies and helps develop pilots and processes for proactive social engagement opportunities and community building.
- Provides live social media event support in partnership to help support social channels and content.
- Leverages enterprise social media content management system and other tools/technologies to most effectively community manage social channels.
- Works with the team to support ad hoc campaign engagement/response plans.
- Helps review and update relevant working documents, such as response matrixes, monitoring processes, Adverse Event reporting protocol.
- Complies with governance requirements for web and relevant policies and procedures.
- Tracks success of all response activities.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.