Social Business Junior Change Manager (Brussels)

Je functie: Context
Within Brand, Communications and Quality (BCQ), the Corporate Communications department of, the team e-Communication Channels aims to support all function and business activities in leveraging the business growth and the brand value of our company, both internally and externally:
- Leverage the potential of Digital to create business added value and to position our company as a key and innovative brand.
- Develop the E-Communication Channel portfolio of services while ensuring its cost-efficiency, with appropriate governance and pooling of both processes and technology to create synergies.
- Provide intelligence on new technologies to propose innovative solutions and foster technology breakthrough to address the needs of functions and Businesses and fully encompass the Digital change.
- Promote a Digital Culture and the necessary mindset to support the main upcoming changes in the financial industry

In this context, the team has received the mission to launch and manage the program Digital Working for all its dimensions.
A key project of this program is aimed at launching and ensuring adoption of collaborative tools by ~17.000 people. This adoption will allow to boost transversal collaboration between all employees & collective efficiency.
This has to result in a totally new way of working and culture, leading to higher business performance for a new agile & flexible bank.
One of the most critical aspects of the program Digital Working is the change of employees' mindset, impacted by corporate values, individual expectations and ways of thinking that determine how people and organizations act.

Function Description
The objectives of the change will be to:
° Promote new behaviours and make them sustainable
° Integrate collaborative tools in daily interactions with colleagues or external partners
° Identify and manage anticipated resistance
° Establish follow-up approach and corrective actions to achieve the objectives of the project
The junior Change Manager will work closely with the Project Manager and Change Manager to influence the change strategy, work towards a new way of working and ensure a wide adoption of the new collaborative tools within our company(17.000 employees).
This change strategy & plan will be co-created with the internal change managers and in close partnership with the Change Manager of the Group program team (in Paris).

The deliverables will be:
° The Change strategy (including definition of key success factors and KPI's to measure the success of tools adoption)
° The Change plan (including evaluation of required resources & timing at central & local level)
° The support documents to implement the change in the different entities
In a second phase, the Change Managers will implement this plan with a strong collaboration with the Change Manager on this initiative as well as internal Change Managers of each entity.

The KPI's will be:
° Respect of validated budget and planning.
° Management of risks & issues.
° Success on the use of the collaborative tools.
° Positive impact on the boost of the transversal collaboration between all employees & collective efficiency (annual Global people survey).

The deliverables will be:
° Provide adapted documents to support implementation in each entity.
° Reporting on the tools adoption through qualitative and quantitative datas.
° Animate workshops.
° Reporting on corrective actions to improve & adapt the change approach according to KPI's follow-up & users feedback.

Start Date ASAP
Duration 6 months with possible extension(s)

Location
Brussels
Je profiel: Required knowledge/ experience:

Education
Master or equivalent by experience

Languages Requirement
French Full Proficiency
Dutch Full Proficiency
English Proficiency in writing reports

Experience
1 to 3 years in Change Management, User Adoption Management or Social Media Consultancy

Technical Experience
Mandatory
Experience and knowledge of Social Collaboration / Social Business.

Preferable
Knowledge and experience of Change Management methodologies, in particular Prosci ADKAR.

Business Experience
Mandatory
- Experience in digital (transformation/deployment) projects
- Experience cross-team collaboration and influencing others.
- Experience in projects oriented on innovative solutions to answer
- Businesses needs fully encompassing the Digital change.

Preferable
- Experience in change projects related to NWOW (New World of Work) topics is a key asset.
- Marketing experience is also a plus, especially familiarity with viral marketing

Soft skills
° Great people skills:
o Able to relate to people and understand what makes change difficult
o Willing to coach and influence people and also to listen to their reasons.
° Strong written communication skills:
o Able to translate vision/strategy in clear communication
o Able to create marketing documentation for the new way of working.
° Excellent active listening skills.
° Good analytical skills:
o Able to quickly understand a context and key strategic objectives
o Able to define an approach encompassing different situations/contexts
° Ability to work in a dynamic and multi-cultural environment