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Smartcare CEM
Eingestellt von Connect 44 UK
Gesuchte Skills: Sales, Support, Marketing
Projektbeschreibung
Work place
Working location Shenzhen China,
Global trip required
Job Responsibilities
1 Responsible for Huawei SmartCare CEM solutions sales support. Customer Experience business consultancy to convince the customer CEM business values and solution advantages. Customize and present CEM Solution according to customer requirements, expectation and KBOs .
2 Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
3 Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
4 Responsible for solution design of Huawei SmartCare CEM service to guarantee the solution strengths.
5 Support for the detail design and implementation of CEM solution, including organization, personnel, CEM service, operation process, KPI/SLA in CEM solution O&M system by joint cooperation with customers.
6 Responsible for project & solution summarizing and global experience sharing for CEM solution.
7 Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
8 Support Global Business
9 Pursue Mega-deal of CEM/SOC solution/services
Requirements
1 Education: Bachelor degree or above, major in telecommunications or computer related.
2 Work experience 10+ year sales/business development/marketing experience in the CT
7 In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
8 Frequent business travel is mandatory.
9 Excellent English skills for listening, speaking and wri
Working location Shenzhen China,
Global trip required
Job Responsibilities
1 Responsible for Huawei SmartCare CEM solutions sales support. Customer Experience business consultancy to convince the customer CEM business values and solution advantages. Customize and present CEM Solution according to customer requirements, expectation and KBOs .
2 Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
3 Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
4 Responsible for solution design of Huawei SmartCare CEM service to guarantee the solution strengths.
5 Support for the detail design and implementation of CEM solution, including organization, personnel, CEM service, operation process, KPI/SLA in CEM solution O&M system by joint cooperation with customers.
6 Responsible for project & solution summarizing and global experience sharing for CEM solution.
7 Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
8 Support Global Business
9 Pursue Mega-deal of CEM/SOC solution/services
Requirements
1 Education: Bachelor degree or above, major in telecommunications or computer related.
2 Work experience 10+ year sales/business development/marketing experience in the CT
7 In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
8 Frequent business travel is mandatory.
9 Excellent English skills for listening, speaking and wri
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges