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Smart Care CEM - China
Eingestellt von Connect 44 UK
Gesuchte Skills: Sales, Support, Marketing
Projektbeschreibung
SMART CARE CEM
WORKING LOCATION: SHENZHEN CHINA,
Global trip required
JOB RESPONSIBILITIES
Responsible for Huawei SmartCare CEM solutions sales support. Customer Experience business consultancy to convince the customer CEM business values and solution advantages. Customize and present CEM Solution according to customer requirements, expectation and KBOs .
Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
Responsible for solution design of Huawei SmartCare CEM service to guarantee the solution strengths.
Support for the detail design and implementation of CEM solution, including organization, personnel, CEM service, operation process, KPI/SLA in CEM solution O&M system by joint cooperation with customers.
Responsible for project & solution summarizing and global experience sharing for CEM solution.
Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
Support Global Business
Pursue Mega-deal of CEM/SOC solution/services
REQUIREMENTS
Education: Bachelor degree or above, major in telecommunications or computer related.
Work experience: 10+ year sales/business development/marketing experience in the CT
In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
Frequent business travel is mandatory.
Excellent English skills for listening, speaking, writing
WORKING LOCATION: SHENZHEN CHINA,
Global trip required
JOB RESPONSIBILITIES
Responsible for Huawei SmartCare CEM solutions sales support. Customer Experience business consultancy to convince the customer CEM business values and solution advantages. Customize and present CEM Solution according to customer requirements, expectation and KBOs .
Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
Responsible for solution design of Huawei SmartCare CEM service to guarantee the solution strengths.
Support for the detail design and implementation of CEM solution, including organization, personnel, CEM service, operation process, KPI/SLA in CEM solution O&M system by joint cooperation with customers.
Responsible for project & solution summarizing and global experience sharing for CEM solution.
Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
Support Global Business
Pursue Mega-deal of CEM/SOC solution/services
REQUIREMENTS
Education: Bachelor degree or above, major in telecommunications or computer related.
Work experience: 10+ year sales/business development/marketing experience in the CT
In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
Frequent business travel is mandatory.
Excellent English skills for listening, speaking, writing
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges