Skype for Business Operations Specialist

For our client, a Swiss Bank, we are looking for a "SKYPE FOR BUSINESS OPERATIONS SPECIALIST" for a 6 months project (extension most likely) based in Zurich, Switzerland.

SKYPE FOR BUSINESS OPERATIONS SPECIALIST

- Sector: Banking
- Duration: 6 months (extension most likely)
- Location: Zurich, Switzerland

Overview:

The Skype Operations Specialist will be a part of a dynamic team responsible for operational support of a Global Skype for Business 2013 implementation with Enterprise Voice capabilities. This critical role is primarily responsible for providing technical expertise to Migrate users from Legacy Avaya Voice platform and provide Level 2 incident support for Enterprise voice with Skype for Business. The Skype Operations Specialist will be part of incident support team responsible for triaging and resolving critical issues related to voice migration.

Key responsibilities:

This critical role is primarily responsible for providing technical expertise to Migrate users from Legacy Avaya Voice platform and provide Level 2 incident support for Enterprise voice with Skype for Business. The Skype Operations Specialist will be part of incident support team responsible for triaging and resolving critical issues related to voice migration.

Challenges Contractor will be facing in this role:

- High profile project
- Strict deadlines
- Flexibility and ability to effectively prioritize and execute tasks in high-pressure situations
- Ability to collaborate with others and effectively work in a team environment to accomplish common goals
- Demonstrates a positive attitude as well as a desire to take initiative for professional development and seek opportunities to build new skills and areas of expertise
- Demonstrates ability to multitask and shift execution focus as new problems arise
- Ability to collaborate with others and effectively work in a team environment to accomplish common goals
- Perform with personal accountability and professional integrity, and lead by example
- Coach and collaborate with other team members, including transfer of knowledge in areas of expertise

Essentials Skills and Qualifications:

- 2 to 3 years' experience supporting Skype for Business Voice migration and Migration tool set like Unimax, Sefautils
- Experience deploying, configuring, and supporting Lync 2013 and Skype for Business Enterprise Voice including supporting following functions:
- Core Skype functionality on desktop and mobile clients
- User management, full understanding of Voice policy, Dial Plan and Voice routing
- Analysing and troubleshooting user experience and service quality for Voice features
- Using third party tools for migrating,monitoring and administering Lync/Skype environments for incidents

We look forward to your online application or please feel free to get in touch with Nadja Espey directly.