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Site Infrastructure Leader - Desktop EUS
Eingestellt von Monarch Recruitment Ltd.
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Infrastructure, Leader, lead, manager, senior, desktop, EUS, end user, support, first line, 1st line, networks, Servers
Ideal Start Date: 1-Jan-2014. Possibility to start before
Job Title: SITE INFRASTRUCTURE LEADER
Location: Barcelona, Spain
MUST BE FLUENT IN ENGLISH AND SPANISH
OB DESCRIPTION
KEY RESPONSIBILITIES
- Single Point of contact for allocated sites as well as single point of contact for EUS and/or desktop support related issues.
- Escalation point for local infrastructure IT issues
- EUS Hub Leader - managing the program locally, checking performance, checking inventory lists, managing the onsite EUS engineer team.
- First line escalation point for helpdesk issues not being resolved
- Validated systems change control approval - aware of compliance related changes and the impacts of same
- Shares knowledge on the different infrastructure related SLAs with the local community
- Handles site related end user communication on infrastructure changes/issues in local language where applicable.
- Highlight the need for changes in resource requirements within normal operations
- Budgetary support where applicable
- Accountable for local budget
- Coordinate Co-location and moves, adds, change activities of IT infrastructure and assets
- Contact point with indirect sourcing (to negotiate with local vendors and purchases) for IT and Telecom related queries or support.
- Help to implement standard IT tools and processes
- IT Project Support
KNOWLEDGE, SKILL AND EXPERIENCE
EDUCATION/EXPERIENCE
- Typically an expert in the provision of customer services in an IT related surrounding.
- IT degree level or equivalent work experience
TECHNICAL SKILLS
- Experienced in the provision of customer services in an IT related surrounding.
- Must have a broad level of understanding surrounding IT systems (ie, desktop, networks, Servers) and professional service provision.
- High level of expertise supporting desktop operating systems & common Office & productivity applications
If you have the above skills and experience, please send an up to date CV.
Ideal Start Date: 1-Jan-2014. Possibility to start before
Job Title: SITE INFRASTRUCTURE LEADER
Location: Barcelona, Spain
MUST BE FLUENT IN ENGLISH AND SPANISH
OB DESCRIPTION
KEY RESPONSIBILITIES
- Single Point of contact for allocated sites as well as single point of contact for EUS and/or desktop support related issues.
- Escalation point for local infrastructure IT issues
- EUS Hub Leader - managing the program locally, checking performance, checking inventory lists, managing the onsite EUS engineer team.
- First line escalation point for helpdesk issues not being resolved
- Validated systems change control approval - aware of compliance related changes and the impacts of same
- Shares knowledge on the different infrastructure related SLAs with the local community
- Handles site related end user communication on infrastructure changes/issues in local language where applicable.
- Highlight the need for changes in resource requirements within normal operations
- Budgetary support where applicable
- Accountable for local budget
- Coordinate Co-location and moves, adds, change activities of IT infrastructure and assets
- Contact point with indirect sourcing (to negotiate with local vendors and purchases) for IT and Telecom related queries or support.
- Help to implement standard IT tools and processes
- IT Project Support
KNOWLEDGE, SKILL AND EXPERIENCE
EDUCATION/EXPERIENCE
- Typically an expert in the provision of customer services in an IT related surrounding.
- IT degree level or equivalent work experience
TECHNICAL SKILLS
- Experienced in the provision of customer services in an IT related surrounding.
- Must have a broad level of understanding surrounding IT systems (ie, desktop, networks, Servers) and professional service provision.
- High level of expertise supporting desktop operating systems & common Office & productivity applications
If you have the above skills and experience, please send an up to date CV.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Ingenieurwesen/Technik, Sonstiges