Site Access Coordinator - Planner/Site/Coordinate

Site Access Coordinator - Planner/Site/Coordinate

A leading client is currently recruiting for Site Access Planners to join the business. Contractual position based in Coventry.

Key Responsibilities

Comply with Landlords procedures to secure Access, Climbs and Escorts. Understand the security and special clearance requirements at some sites.

* Manage the all field resource, prioritising work in accordance with SLAs and procedures in order to meet or exceed KPI
* Monitor and resolve Jeopardy Alerts in a timely manner; assist engineers with any requirements to execute work.
* Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
* Maintain constant telephone support through hunt groups and hotline support to provide a quality service to the Field, FSO and Client Departments and Customers.
* First point of contact for all fault related issues, to ensure prompt escalation to the Dispatch Team Leader or Manager.
* Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business.
* Understand the access provider costing processes; thereby enabling informed decisions to be made in order to obtain best rates, in timescales to achieve customer targets.
* Monitor all work queues, assigning tickets within Dispatch SLA's, ensuring the Field resource is fully optimised.

Skills Required
. Proficient MS Office including Excel.
. Proficient in the use of MS Applications and basic systems.
. Customer service skills in telephone handling
. Good written and communication skills
. Experience using trouble ticketing systems

If you are a Dispatcher/Scheduler with the above experience then please send an updated CV.Project People Ltd is acting as an Employment Business in relation to this vacancy.